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Thistle and Thread Design products are packaged and shipped from Louisville, KY, and I make every effort to ensure your order is packaged securely and shipped promptly. Retail products typically ship within 5-7 business days after the order is placed via USPS. And wholesale orders require 14-20 business days to process and will ship via USPS.
Shipping costs are non-refundable for undelivered, unclaimed or returned packages, unless there is a merchant error. We are not responsible for damages incurred during shipping due to postal service mishandling, or for packages delivered to an incorrect address.
My goal is to ship your orders as quickly as possible within the processing time frame. For consumer protection, all orders are subject for review, including credit card authorization and address verification. As a result, on occasion there may be a slight delay in order processing; your patience is greatly appreciated. While Thistle and Thread Design works closely with its vendors to ensure timely shipment of your order, various factors can impact the carrier's ability to deliver within the expected time frame, including: your location, weather, the carrier, holidays, and other unforeseen events that may delay shipping time.
Customers may return new, unopened items at their own expense within 30 days of delivery for a full product refund. Items should be returned in their original product packaging. Shipping return costs will be refunded only if the return is a result of a merchant error.