What is your return policy?

What is the Wholesale return policy?

Only damaged goods will be considered for return on wholesale orders. Please review items as soon as they arrive. Claims on defective items must be made within 10 days to Seller of receipt of merchandise and shipped for return within 30 days. Unless determined to be a quality defect by the Maker all shipping costs for returns lies with the Buyer. See individual for any additional requirements for returns.

Once authorized, claims will be for credit, not cash. No returns will be accepted without obtaining an RMA number. Please email Maker to obtain the number and return shipping address. The return address may be different than Maker's shipping address. Returns submitted without RMA number will be returned to the shipper at shipper’s expense. RMA numbers once provided must be referenced on the outside of any return shipment.

Each Maker (seller) has their own policies regarding returns. Individual policies will vary from shop to shop. If you need to return an item, first, check the Maker's Shop Page to understand their return policies.

To Contact A Maker Regarding A Return:

From your customer dashboard, click on "Return An Item."

Return An Item

Next, click on the "Create Request" button.

Create A Return Request

Finally, select the order number for the items you wish to return. Fill in the form, including pictures (optional), and click to the "Submit RMA" button.

Select Order

The Maker will receive your request and will respond accordingly.

Please note: The Maker will supply you with an address to send the items you are returning to. Please do not send your return items to Mason Jars MakerPlace.


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